Payment & Security

1. Accepted Payment Options

At Gakyvy, we aim to provide a convenient and straightforward checkout experience for customers purchasing from our online toy store.

Depending on your location, device, and the payment services available at checkout, you may be able to pay using:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

• Additional payment methods supported by our checkout providers

The payment options available for your order will be displayed during checkout.

Please refer to the checkout page for the payment methods currently supported by our store.

2. Protecting Your Checkout Information

We use Shopify's e-commerce platform and integrated payment services to facilitate online transactions.

Payment information submitted during checkout is transmitted through secure connections and handled by the applicable payment service providers.

Our store does not require customers to provide their complete payment card information through email, telephone messages, or social media.

To help protect your information, please complete purchases only through our official website and its authorized checkout process.

3. How Payment Authorization Works

When you place an order, your selected payment provider may conduct an authorization check to confirm that the transaction can be processed.

Depending on the payment method and provider, the transaction may be authorized before the payment is captured.

An order confirmation does not necessarily mean that a payment has been successfully settled or that the order has been dispatched.

If a payment cannot be completed, you may need to select another available payment method or contact your financial institution.

4. Unsuccessful Payment Attempts

A payment may not go through for several reasons, including:

• Incorrect card number or billing information

• Insufficient available funds

• An expired or inactive payment card

• Restrictions applied by the issuing bank

• Failed identity or address verification

• International payment limitations

• Security checks performed by the payment provider

• Temporary payment processing issues

If your payment is unsuccessful, please verify the information entered during checkout.

You may also try another available payment method or contact your bank for assistance.

Gakyvy cannot override payment restrictions imposed by your bank or payment service provider.

5. Transaction Currency

Product prices and the applicable transaction currency are displayed on our website and during checkout.

The currency confirmed at checkout is the currency in which your transaction will be submitted, unless otherwise indicated by the payment provider.

If you are shopping from another country, the currency displayed may differ from the currency associated with your bank account or payment card.

Please review the final order total and currency before confirming your purchase.

6. International Currency Conversion

If the currency used by your bank account or payment card differs from the transaction currency, your financial institution or payment provider may convert the payment amount.

The exchange rate applied to your transaction may depend on the provider's exchange rate and the date the transaction is processed.

Gakyvy does not control exchange rates established by external financial institutions or payment service providers.

For information about the exchange rate applicable to your purchase, please contact your bank or payment provider.

7. Charges Applied by Financial Institutions

Depending on your payment method and financial institution, additional charges may apply to your transaction.

Examples include:

• International transaction charges

• Foreign currency conversion fees

• Card processing fees imposed by your bank

• Other charges associated with your payment account

These charges are determined by the relevant financial institution or payment provider and are separate from any fees expressly charged by Gakyvy at checkout.

We recommend reviewing your payment provider's terms if you have questions about international transaction fees or currency conversion.

8. Keeping Your Payment Details Private

Your payment information is important, and we encourage you to use secure methods when communicating with our customer support team.

Our representatives will never ask you to provide the following information through email or customer service messages:

• Your complete payment card number

• Your card verification code (CVV or CVC)

• Your online banking password

• Your payment account password

• One-time authentication codes

For order-related assistance, our team may request your order number, the email address associated with your purchase, or other information reasonably necessary to locate and verify your order.

Please do not send sensitive payment credentials when contacting our support team.

9. Transaction Verification and Order Security

Certain orders may be subject to additional verification when unusual payment activity or potential unauthorized use is detected.

Where reasonably necessary, we may contact the customer to confirm order details or request appropriate information to verify a transaction.

Payment providers may also perform their own security checks before approving a payment.

If a transaction cannot be verified or is declined by the payment provider, the order may be delayed or canceled in accordance with our applicable store policies.

These measures are intended to help reduce unauthorized transactions and protect customers and our business.

10. Refunds and Payment Reversals

When a refund is approved under our applicable Refund Policy, we generally issue the refund through the original payment method used for the purchase.

The time required for the refunded amount to appear in your account depends on the payment provider, card issuer, or financial institution involved.

Different payment methods may have different processing times.

If your original payment method is no longer available, please contact our customer support team for assistance with the applicable refund procedure.

For information about return eligibility, refund conditions, and how to submit a request, please review our Refund Policy.

11. Payments Through PayPal

If PayPal is offered as a payment option during checkout, you may be directed to PayPal or connected to its payment interface to authorize your purchase.

Transactions completed using PayPal are subject to PayPal's applicable payment terms, account requirements, and privacy practices.

The availability of PayPal may vary depending on your country, account, and the payment options supported by our store.

For questions about your PayPal account, payment authorization, or PayPal-specific transaction restrictions, please contact PayPal directly.

12. Apple Pay and Google Pay

Where supported, Apple Pay and Google Pay may allow eligible customers to complete purchases using payment methods saved to their compatible devices or digital wallets.

The availability of these options depends on factors such as your device, browser, location, wallet configuration, and the payment services enabled at checkout.

Transactions completed through these services remain subject to the applicable payment provider's terms and authorization requirements.

Any additional fees imposed by your financial institution are determined by that institution.

13. Payment Assistance and Customer Support

If you have questions about a Gakyvy purchase, payment confirmation, order charges, or an approved refund, please contact our customer support team.

Customer Support Email: service@gakyvy.com

Customer Service Hours: 9:00 AM to 6:00 PM Pacific Standard Time (PST)

For faster assistance with an existing order, please include your order number and the email address used during checkout.

If your inquiry concerns a payment declined by your bank, an exchange rate, or a bank-imposed transaction fee, your financial institution or payment provider may be able to provide additional information.

We appreciate your trust in Gakyvy and strive to make your shopping experience clear, convenient, and secure.

Gakyvy — Bringing Joy to Every Little Adventure.