Shipping & Delivery Policy

Your Gakyvy Delivery Guide

At Gakyvy, we want every order to reach its destination as smoothly as possible.

Whether you're purchasing a toy for a special occasion or adding something new to your child's playtime collection, we believe clear shipping information helps make your shopping experience more convenient.

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, along with important information about shipping fees and delivery-related assistance.

1. Preparing Your Order

Once your order has been successfully placed and payment has been confirmed, our fulfillment process will begin.

Most orders are prepared and dispatched within 5 business days, depending on product availability and order verification requirements.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends, public holidays, or periods of increased order volume may require additional processing time.

If your order requires additional information or cannot be processed within the usual timeframe, we may contact you using the email address provided during checkout.

Please note that order processing time is separate from the estimated shipping time.

2. Estimated Transit and Delivery Times

After an order has been dispatched, standard delivery generally takes approximately:

10–20 business days

This timeframe is an estimate and begins after the order has been handed over to the shipping carrier.

Actual delivery times may differ depending on several circumstances, including:

• The destination country or region

• The location of the delivery address

• Shipping carrier schedules and capacity

• Customs inspections and clearance procedures

• Local weather conditions

• Public holidays and seasonal shipping demand

• Transportation interruptions

• Accuracy of the shipping information provided

Delivery estimates are provided for general reference and do not constitute a guaranteed arrival date unless a specific delivery commitment is expressly confirmed at checkout.

If you are purchasing a toy for a birthday, holiday, or another special occasion, we recommend placing your order early to allow sufficient time for processing and delivery.

3. Shipping Rates and Available Offers

Shipping charges are calculated according to the delivery options and promotional offers applicable to your order.

Our standard shipping rate is US$5.99 per order.

Free standard shipping may be available for qualifying orders of US$36 or more, subject to the shipping offers displayed on our website and during checkout.

If your order qualifies for free shipping, the applicable shipping discount will be reflected in your checkout total.

Shipping rates and promotional eligibility may vary depending on your destination, order value, and the shipping services available.

The final shipping charge displayed at checkout will apply to your purchase.

4. Dispatch Notifications

Once your order has been handed over to the delivery carrier, we may send a shipping confirmation to the email address associated with your purchase.

Where tracking is available, the notification may include:

• Your order reference number

• Shipping carrier information

• Parcel tracking details

• A link to view the latest shipping updates

Please ensure that the email address entered during checkout is accurate so you can receive important information about your order.

If you have not received a shipping confirmation after the expected processing period, please contact our customer support team.

5. Understanding Tracking Information

Tracking information may not become available immediately after a shipping confirmation has been issued.

The delivery carrier may need additional time to register the parcel and upload its first tracking event.

During transit, your tracking information may show different stages, such as:

• Shipment information received

• Parcel collected by the carrier

• In transit

• Customs processing

• Arrived at a local delivery facility

• Out for delivery

• Delivered

Tracking updates may occasionally appear later than the actual movement of the parcel.

If your tracking information has not changed for an extended period or you need assistance understanding its status, please contact us with your order number.

6. Orders Shipped in Separate Parcels

Some orders may contain products that are dispatched from different fulfillment locations or prepared at different times.

As a result, an order containing multiple items may arrive in more than one package.

When this occurs:

• Individual parcels may have separate tracking numbers.

• Packages may arrive on different dates.

• Receiving one parcel does not necessarily mean that the entire order has been delivered.

• Additional delivery notifications may be provided for remaining shipments.

If you believe part of your order is missing, please review the available shipment information before contacting our support team.

We will be happy to assist you in checking the status of any outstanding items.

7. International Shipping and Import Charges

Gakyvy may offer international shipping to selected destinations, depending on the delivery services available for the products in your order.

Available shipping destinations and applicable charges will be displayed during checkout.

International shipments may be subject to local customs procedures and import requirements.

Depending on the destination, additional charges may include:

• Customs duties

• Import taxes

• Value-added tax (VAT)

• Local sales taxes

• Customs brokerage or handling fees

• Other charges imposed by the destination country's authorities or delivery providers

Where these charges have not been included in your checkout total, they may be collected separately by the relevant authority or shipping provider.

Responsibility for import-related charges will depend on the shipping terms presented at checkout and applicable requirements.

Customers should review any import restrictions or additional charges that may apply to their destination before placing an international order.

8. Providing Accurate Delivery Information

To help ensure that your order reaches the correct destination, please carefully review your shipping details before completing checkout.

Your delivery information should include:

• Full recipient name

• Complete street address

• Apartment, suite, or unit number, where applicable

• City or town

• State, province, or region

• Postal or ZIP code

• Destination country

• Contact telephone number, where required

Incomplete or inaccurate shipping information may result in delivery delays, unsuccessful delivery attempts, or a parcel being returned to the sender.

Please make sure the information entered during checkout is current and complete.

If you notice a mistake after placing your order, contact our customer support team as soon as possible.

9. Requesting an Address Correction

If you need to correct or update your delivery address after submitting an order, please email us promptly.

Customer Support Email: service@gakyvy.com

Please include your order number, the address originally provided, and the corrected delivery information.

We will review your request and attempt to update the shipping details if the order has not progressed too far through fulfillment.

However, once an order has been dispatched, changes to the delivery address may no longer be possible.

Address changes requested after shipment may also depend on the carrier's procedures and available delivery options.

Submitting an address correction request does not guarantee that the requested change can be completed.

10. Unexpected Shipping Delays

Although we aim to prepare and dispatch orders within the estimated timeframes, occasional delays may occur.

These may result from circumstances such as:

• Unusually high order volumes

• Carrier or transportation disruptions

• Customs clearance procedures

• Adverse weather conditions

• Public holidays

• Local delivery restrictions

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your order appears to be experiencing a significant delay, please contact our customer support team with your order number and any available tracking information.

We will review the shipment status and provide available information about the next steps.

11. Tracking Shows Delivered, but the Package Is Missing

If the shipping carrier has marked your order as delivered but you cannot locate the parcel, we recommend checking the surrounding delivery area first.

You may wish to:

• Check your mailbox, porch, entrance, or other designated delivery location.

• Ask members of your household whether they accepted the package.

• Check with neighbors who may have received the parcel on your behalf.

• Contact your building reception, concierge, or property management office, where applicable.

• Review any delivery photograph or notification provided by the carrier.

• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your order after completing these checks, please contact us at service@gakyvy.com.

Provide your order number and any relevant tracking details so that we can review the situation and assist with the appropriate next steps.

12. Undeliverable, Refused, or Unclaimed Shipments

A parcel may be returned to the sender or held by a delivery carrier when delivery cannot be completed.

This may occur when:

• The recipient refuses to accept the package.

• The delivery address is incomplete or incorrect.

• Repeated delivery attempts are unsuccessful.

• The parcel is not collected within the carrier's designated collection period.

• Required customs information or procedures have not been completed.

• The recipient cannot be contacted when delivery assistance is required.

If a shipment is returned because delivery could not be completed, please contact our customer support team to discuss the available options.

Depending on the circumstances, additional shipping charges may apply if reshipment is requested and legally permitted.

Any refund or return arrangements will be handled in accordance with our applicable Return & Refund Policy and relevant consumer protection requirements.

13. Packages That May Have Been Lost in Transit

If your shipment has not arrived within the estimated delivery period and tracking information suggests that it may be lost, please contact our support team.

We may review the available tracking records and request additional information from the shipping carrier to determine the parcel's status.

When a shipment is confirmed as lost, we will review the circumstances and arrange an appropriate resolution in accordance with our applicable policies and legal obligations.

Depending on the situation, this may include a replacement shipment, a refund, or another appropriate remedy.

Please retain your order confirmation and any relevant shipping notifications until the matter has been resolved.

14. Shipping Assistance and Business Information

If you need help with order processing, shipping charges, tracking information, delivery delays, or a missing package, please contact the Gakyvy customer support team.

To help us assist you efficiently, please include your order number and the email address associated with your purchase.

Our registered business address is provided for company identification purposes and should not be used as a product return address unless our customer support team specifically instructs you to do so.

For information about returns, refunds, or damaged products, please refer to our Return & Refund Policy or contact our customer support team.

Thank you for shopping with Gakyvy. We look forward to bringing more wonderful toys and delightful discoveries to your family's everyday adventures.

Gakyvy — Bringing Joy to Every Little Adventure.