Return & Refund Policy

We encourage customers to review this policy before placing an order so they understand how return and refund requests are handled at Gakyvy.

1. Return Window

Eligible return requests may be submitted within 30 days after delivery.

Requests made after this period may not be accepted unless otherwise required by applicable law.

2. General Return Requirements

To qualify for a standard return, the item should generally meet the following conditions:

• Unused, or only reasonably inspected after delivery

• In substantially the same condition as received

• Returned with any included parts, accessories, or components

• Not damaged due to misuse, mishandling, or improper storage after delivery

• Packed appropriately to help prevent damage during return transit

Where possible, please keep the original packaging.

3. How to Request a Return

Before sending any item back, please contact our customer support team first.

Customer Support Email: service@gakyvy.com

To help us review your request, please include:

• Your full name

• Your order number

• The product name

• The reason for the return request

• Clear photos or videos, where relevant

After reviewing your request, we will provide the next steps and, if applicable, the appropriate return instructions.

4. Do Not Send Returns Without Approval

Please do not return products to our registered company address, an address printed on the parcel, or any other location unless our support team has provided return instructions.

Different products or order situations may require different return arrangements.

Returns sent without prior approval may be delayed, refused, or may not be identifiable upon receipt.

5. Items Arriving Damaged

If your order arrives damaged, please contact us as soon as reasonably possible.

When contacting us, please provide photos showing, where applicable:

• The damaged area of the item

• The overall condition of the product

• The outer packaging

• The shipping label or parcel information

We will review the information provided and determine an appropriate solution based on the circumstances.

6. Wrong Item Received

If you receive an item that does not match what you ordered, please contact us with your order details and supporting photos.

Once we confirm the issue, we will work with you on the appropriate resolution.

7. Missing Items

If part of your order appears to be missing, first check whether the order was shipped in separate packages.

If no additional shipment is shown, please contact our customer support team for assistance.

8. Change-of-Mind Returns

Where change-of-mind returns are accepted, the customer may be responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is due to our error.

All change-of-mind returns remain subject to review and approval.

9. Defective or Faulty Products

If you believe a product is defective or not functioning as intended, please contact us before returning it.

We may ask for photos, videos, or a brief explanation to help assess the issue.

Depending on the situation, an approved resolution may include:

• A replacement

• A refund

• Another appropriate remedy

10. Return Shipping Responsibility

When you are responsible for returning a product, we recommend using a trackable shipping service.

Please keep the following until your return has been completed:

• Shipping receipt

• Tracking number

• Proof of postage

We cannot confirm receipt of a return until it arrives at the designated return location provided by our support team.

11. Return Review and Inspection

Returned products may be reviewed or inspected before a refund is approved.

This inspection may include checking:

• Product identity

• General condition

• Included accessories or components

• Whether the item meets return eligibility requirements

If the returned item does not meet the conditions outlined in this policy, the refund may be reduced or declined, subject to applicable law.

12. Refund Processing

Once an approved return has been received and reviewed, the refund will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within approximately 7 business days after the returned item has been received and accepted.

However, the time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

13. Situations That May Not Qualify for a Refund

Subject to applicable law, a refund request may be rejected or reduced if, for example:

• The item shows material signs of use beyond reasonable inspection

• The product was damaged after delivery

• The item has been altered

• Required parts, accessories, or components are missing

• The return was sent without authorization

• The returned item cannot be linked to the relevant order

• The product was used contrary to instructions or normal intended use

14. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that may apply under mandatory consumer protection laws.

If local law gives you additional rights, those rights will continue to apply.

15. Return & Refund Support

If you have questions about this policy or need help with a return or refund request, please contact us:

Please note that the registered business address above is provided for company identification purposes and should not be used as a return address unless our support team specifically instructs you to do so.

Gakyvy — Bringing Joy to Every Little Adventure.